Terms & Conditions

1 Sunset View

Port Haverigg Marina Village

Millom

LA18 4LG

Bookings are subject to the following terms and conditions (T&Cs):

• A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.
• The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
• We require the names, ages, and contact details of all guests. Further information on this can be found in the Data Protection document. 
• A 25% deposit of the holiday cost is payable at the time of booking.
• Bookings must be paid in full 30 days or more prior to the booking check in date, plus the £60 refundable damage deposit.
• The balance must be paid no later than 30 days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.
• All cancellations must be notified in writing on an email and once received we will confirm the cancellation.
• The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

Number of days before the holiday when cancelled     

The % of booking cost payable

More than 30 days                                 0% of the booking fee

15 to 30 days                                       5% of the booking fee
Less than 14 days                               30% of the booking fee
 

• If we are successful in getting a replacement booking, we will refund the total amount paid minus a 5% booking fee and any difference in price between your original and the replacement booking.
• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
• If your booking is cancelled due to circumstances beyond our control, notification will be given of the cancellation as soon as possible and we will promptly refund all payments made to us for your holiday. Our liability for cancellation will be limited to payments made to us.
• If our property must close due to government restrictions or your address is put into local/regional lockdown for your holiday dates and you are unable to travel, you will be refunded in full.
• The maximum number of persons occupying the property must not exceed 4 persons and 1 infant in a cot and only those listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you during your stay, please ask us first.
• If there's an infant on the booking please let us know if you will be in need of the travel cot, high chair or the bath for inside the shower, as some of this equipment is not stored at the lodge. We do have a mattress for the travel cot so please let us know if you will be in need of this, a base sheet and wet mat will be provided to protect the mattress. 
• Please be advised that no extra overnight visitors are allowed to stay at the property.
• Bookings cannot be accepted from persons under eighteen years of age.
• The owner reserves the right to refuse a booking without giving any reason.
• We or our representatives reserve the right to enter the property at any time to undertake essential maintenance, repairs or for inspection purposes.
• Tenancies normally commence at 4pm on the arrival date and guests are required to leave the rental by 11am on the day of departure. Failure to do so may result in you being charged a further day’s rental, unless anything different has been agreed with ourselves before checking in.
• You must not use the property except for the purpose of a holiday.
• Smoking and vaping is not allowed in the property.
• Pets are not allowed.
• Any sign of pets, vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused will be at your expense. Any signs of a pet, vaping or smoking in the property or on the decking area the damage deposit will not be refunded. 
• Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you, your pets or any member of your party and agree to indemnify us in full for any loss that we may incur as a result. A security deposit of £60 is required and will be returned within 7 days of the end of your holiday, less the cost of damage/breakages.
• Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for in full within 7 days of notification.
• If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may bring a claim against you for any loss arising as a result.
• Please do not move any furniture from one room to another or any of the indoor furniture, furnishings or bed linen outside.
• Please remove shoes before entering the house and use the shoe trays available at the main entrance to the property. 
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, heating and any electrical appliances when you go out – we’re an eco-friendly holiday home.
• Please don’t take any bath towels with you to the beach or lake, use the beach and lake towels provided these are the colourful and white towels.
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you. This could result in part of the damage deposit not being refunded. 
• The client may in no circumstance re-let or sublet the property.
• The owners shall not be liable to you or your holiday party for loss or damage to property, however arising.
• All inventory must remain in the property and not be taken to another property.
• You are responsible for the supervision of all members of your party under the age of 18 at all times.
• Please park your vehicles in the designated parking space, ensuring cars do not block access to other properties. Parking is limited to 2 vehicles to the side of the property.
• Please respect the community and try to keep noise levels to a minimum, especially between 10 pm and 8 am. The park does have their own rules and fines in place; these can be found in the welcome hamper.
• We reserve the right to terminate your rental agreement with immediate effect where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of the rental amount paid.
• Fireworks, Chinese lanterns, firepits, candles and portable bbqs are prohibited.
• Check-out – time for check out is 11am. Please make sure the check out list is completed when checking out of 1 Sunset View. Please strip all used beds and place dirty laundry in the basket located in the master bedroom wardrobe. All dirty towels to be placed in the shower tray and any clean towels please leave them on the beds to help us be eco-friendly by not washing clean towels. All bins to be emptied and put in the big bins near the main park office for collection. All dishes to be washed and put back where you originally found them. All windows and doors to be secured on check out. Heating to be turned off. All taps and showers to be turned off. All electrical items for example the TV, lights, lamps etc to be turned off. The 3 keys to the property and the keyring to be returned to the lock box after locking up.
• If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask them to leave. We do not accept liability for the activities of these third-party suppliers.
• Wi-Fi – the guest agrees to reasonable and lawful usage.
• Any problem or complaint must be immediately reported directly to us/our representatives to allow us the opportunity to resolve it.
• Non-compliance with the house rules will be considered as a breach of the terms and conditions of the rental agreement. We reserve the right to terminate the booking with immediate effect and without a refund if they do not abide by the rules.
• This property is privately owned and is our holiday home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own home.